Damage claims are the stuff of nightmares for producers. They not only entail financial losses, but, even more importantly, they tarnish a producer’s good reputation. This naturally explains the recall actions seen worldwide, especially in the automotive industry but increasingly also in other consumer goods industries.

A generic cause of recall actions cannot be pinpointed, though it is clear that partners in a supply chain do not always adapt their processes and procedures to the agreed standards. Quality is growing in importance, especially as products tend to come with ever more complex technology.

For ultimate responsibility issues and preventing damage claims PIEK has a number of services it can provide.

The main expertise is located in the consultancy department. This department can support you in:

  • Giving a second opinion in case of a dispute between supplier and buyer;
  • Technically analysing a product;
  • Assessing the quality of a product, etc.
  • ESD Audit, PB and PBA process audits
  • COP & COC
  • PB Design validation to IPC standards

Secondly, PIEK has a test centre where you can have your own or your supplier’s products validated to the agreed standards. PIEK can run the following tests for you:

  • Surfaces Characterization
  • Chemical Laboratory
  • Compliance with RoHS Directive and Environmental Analysis
  • Shock and Vibration
  • ESD Measures (ElectroStatic Discharge)
  • Rework and Repair Processes for Microelectronics
  • Qualification / Validation of Materials and Processes
  • Failure Analysis
  • Statistical Analysis of Product Design, Process and Reliability
  • Dimensional Analysis
  • Reliability Analysis for Processes and Products Counterfeiting of Electronic Components

Thirdly, PIEK is one of the few educational institutes worldwide certified to give the IPC Validation Service. This service is provided at a materials level as well as at a process level, also called QPL (Qualified Products List), at product level, and QML (Qualified Manufacturers List), at supplier level.

To know more about our services please contact us direct on +31 45 570 33 33.